Contact Centre
The sector contributes to £2.6 billion a year to the UK economy. It is expected that there will be 90,000 jobs will be available over the next few years due to the increase in online shopping, online banking.
Programme Overview
Our programme will offer you the skills to be able to deliver 5 star customer service.
You will learn:
- Digital skills
- Objection handling
- Contact centre operations
What's in it for you?
Flexible working
Hybrid Working
Good Pay
- The job offers flexible working hours through various shift patterns
- Now with virtual contact centres there are opportunities to work from home
- You can earn up to £27,000 within a contact centre job role
Case Study
Jess, Fernando and Linda
Here is Jess, Fernando and Linda telling us about their time completing the programme
