This course will help you to learn, develop and practise the skills required to gain employment or career progression in customer services. The Contact Centre Operations course gives you valuable skills that customer services employers are looking for.
You will get the chance to practice your new skills in our real working contact centre. You will have the opportunity to make live calls and record information, adding to your customer service experience.
What you will learn
On completion of the course, you will have developed knowledge and skills in:
Former learners have completed this course and progressed on to get jobs in:
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“I've recommended this course to my Job Centre advisor and told him how good the course and Job Gym are.”