The Job Gym
Customer Service Skills Booster

Customer Service Skills Booster

You will learn, develop and practise the skills required to gain employment or career progression in customer services.

The Contact Centre Operations course gives you valuable skills that customer services employers are looking for.

Topics covered:

  • Communication
  • Telephone-based support
  • Customer interaction
  • Team working
  • Using customer-focused technology and systems

You will get the chance to practice your new skills in our real working contact centre. You will have the opportunity to make live calls and record information, adding to your customer services experience.

Where it could it lead...

There are many rewarding jobs in customer services to consider:

  • Financial services
  • Market research
  • Sales
  • Public services
  • Order taking

Click here to download the course details Leaflet


“I've recommended this course to my Job Centre advisor and told him how good the course and Job Gym are.”