The Job Gym
Customer Service

Customer Service


This course will help you to learn, develop, and practise the skills required to gain employment or career progression in customer service. The Contact Centre Operations course gives you valuable skills that customer services employers are looking for.

You will get the chance to practice your new skills in our real working contact centre. You will have the opportunity to make live calls and record information, adding to your customer service experience.


What You Will Learn

On completion of the course, you will have developed knowledge and skills in:

  • Communication
  • Telephone-based support
  • Customer interaction
  • Team working
  • Using customer-focused technology and systems
  • Using social media with customers 

Former learners have completed this course and progressed on to get jobs in:

  • Contact centres
  • Inbound sales
  • Telephone customer service roles
  • Receptionists
  • Administration
  • Customer service (front of house)
  • Retail
  • Social media


Apply now | | 0333 220 6645

Click here to download the course details Leaflet


“I've recommended this course to my Job Centre advisor and told him how good the course and Job Gym are.”